iLOTBet Bonus Terms & Conditions

Every iLOTBet promotion has two layers of rules: the terms of that specific offer, and a set of general bonus rules that apply to all of them. Most disputes about bonuses come from the second layer, because players read the offer card and skip the general document. This page walks through the clauses that appear in almost every set of bonus terms and conditions, explains what each one does in practice, and shows where to go if you disagree with a decision. The binding text is always the operator's own; ilotbet-casino.com is an independent guide, not the operator.

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Who is eligible

Bonus eligibility starts with the account itself. In Kenya, proof of age of majority — 18 or over — is required before registration and again before a prize is paid out, so an account that cannot pass verification cannot keep bonus winnings either. Offers are usually limited to one per person, household, device, phone number or payment account, and some are restricted by country. Use the name on your national ID card or passport and pay from accounts in that same name; mismatches are the most common reason a bonus win is held back.

General bonus rules

• Usually only one bonus can be active at a time; accepting a new one may cancel the old.
• The operator decides the order in which cash and bonus money are used.
• A withdrawal request while a bonus is active may cancel the bonus and its winnings.
• Offers can be changed or withdrawn by the operator, but an accepted offer normally runs on the terms in force when you accepted it — keep a dated copy.
• The wagering requirement, time limit and contribution table are set per offer; see our wagering guide.

Max bet with bonus money in play

A max bet clause caps each stake while bonus money is in play. It exists so that a player cannot turn a bonus into a few huge bets. Exceeding it even once — including on a single spin, a bet-builder or a double-up feature — can void the bonus and the winnings tied to it. For context, Kenyan law sets the minimum online stake for licensed operators at KSh 20, so the usable range while a bonus is active sits between that floor and the cap printed in the offer. Check the cap before you change the stake, not after a good run.

Restricted games

Restricted games either do not count towards wagering or cannot be played with bonus money at all. The list often includes progressive jackpots, some high-volatility slots, live tables, crash and instant games, and lotto-style or number games. The reason is risk: these games either let a player cover outcomes cheaply or produce rare large wins that the operator does not want funded by a bonus. Playing a restricted title by accident is one of the commonest ways bonuses are lost, so open the list before you leave the eligible games.

Bonus abuse clauses

Every set of terms includes a clause against bonus abuse. It typically covers multiple accounts, coordinated play between accounts, betting both sides of an outcome, very low-risk patterns designed only to clear wagering, and switching stakes sharply up after the requirement is nearly met. The wording is often broad and leaves the operator discretion. The practical defence is simple: one account, your own details, and play that looks like ordinary play.

Max cashout and the wagering cap

A max cashout limits what can be withdrawn from a bonus, most often from free offers such as no deposit bonuses and free spins. Anything above the cap is removed when the bonus converts. A wagering cap works in the other direction on some offers: it limits how much of your stake counts per round towards the requirement. Both are easy to overlook and both can change the value of an offer completely.

Sticky and non-sticky bonuses

A sticky bonus can be played with but never withdrawn; when you cash out, the bonus amount itself is deducted and only winnings above it can leave. A non-sticky bonus keeps your cash separate: you play your deposit first and the bonus only comes into play if the cash runs out. For a player who might want to stop early, non-sticky is far friendlier. The terms say which type you have.

If a dispute happens

Start with the operator's support: state the offer, the dates and what you expected, and attach screenshots of the terms you accepted. If that does not resolve it, Kenyan law gives a route beyond the operator for licensed gambling. An unresolved dispute with a licensee can be raised as a complaint with the Gambling Regulatory Authority, and the Gambling Control Act, 2025 provides that a dispute arising from online gambling may be appealed to the Gambling Appeals Tribunal within 14 days. These routes apply to operators licensed in Kenya; whether a given brand is one of them can be checked in GRA's list of licensed gaming companies. Our complaints guide covers the steps.

Bonus terms and conditions to check first

If you only have two minutes before accepting an offer, read these in order: the wagering requirement and its base; the time limit; the max bet while the bonus is active; the restricted games; any max cashout; whether the bonus is sticky; and which payment methods are excluded. Seven clauses, and together they tell you almost everything about the real value of a bonus. If any of them is missing from the offer card, look in the general bonus rules — that is where the operator expects you to find it. The overview of every offer type is on the bonus hub.